Return Policy
Last updated: November 10, 2026
At Brush Buddy, we want your order to arrive in good condition and match what you purchased. If something is wrong with your item, please contact us so we can help.
Return Eligibility
Except where required by applicable law, we do not accept returns or exchanges for change of mind, personal preference, incorrect selection, or because your cat does not use or enjoy the product.
If your item arrives damaged, defective, or incorrect, email brushbuddysupport@gmail.com within 3 days of delivery.
Please include:
Your order number or proof of purchase.
A brief description of the issue.
Clear photos or a short video showing the issue, where possible.
Photos of the packaging if it was damaged during shipping.
Keep the item and its packaging while we review your request. Stop using any item that appears damaged or unsafe.
The 3-day reporting period does not limit any rights or remedies available under applicable consumer protection law.
Return Process
Contact us before sending any item back. If a return is necessary, we will provide instructions on how and where to send it.
Please do not send your item to the address on the shipping label unless we specifically instruct you to do so.
Damaged, Defective, or Incorrect Items
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or refund, subject to your rights under applicable law.
A physical return may not be required in every case. We will confirm the next steps by email.
Refunds
We will notify you by email when your refund is approved.
Approved refunds are processed within 7–10 business days after approval or, if a return is required, after the returned item has been received and inspected, unless applicable law requires an earlier refund.
Refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
If you have not received your refund after this period, contact brushbuddysupport@gmail.com.
Return Shipping Costs
If we require you to return an item confirmed as damaged, defective, or incorrect, Brush Buddy will cover the necessary return shipping costs. Contact us first to arrange return shipping.
Any original shipping charges will be refunded where required by applicable law or as part of the resolution we confirm with you.
Order Cancellations
To request a cancellation, email brushbuddysupport@gmail.com within 24 hours of placing your order.
We will try to accommodate requests received before fulfillment begins. Once an order has been processed or shipped, cancellation may no longer be possible. This does not affect cancellation rights provided by applicable law.
Contact Us
For questions about returns, replacements, or refunds, contact:
Brush Buddy
Email: brushbuddysupport@gmail.com