Shipping Policy
Last updated: November 10, 2026
At Brush Buddy, we want your order to reach you smoothly. This policy explains our processing times, shipping costs, tracking, and how to get help with your delivery.
Processing Times
Orders are processed within 2 business days after payment is confirmed. Processing times exclude weekends and holidays.
During busy periods, processing may take longer. If your order experiences a significant processing delay, we will notify you by email.
Orders may ship directly from our third-party suppliers.
Shipping & Delivery Times
Delivery times vary depending on your destination, the carrier, and customs clearance. Processing time is additional to shipping time.
Any delivery estimates provided at checkout or in your shipping confirmation are estimates and are not guaranteed. Customs clearance, carrier disruptions, holidays, and high demand may affect delivery.
For help checking the expected delivery time to your address, contact brushbuddysupport@gmail.com before placing your order.
Shipping Costs
Standard shipping to the United States and Canada: FREE.
Shipping to other supported destinations: Calculated at checkout.
Available shipping options and any applicable charges will be displayed before you complete your purchase.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow 2–3 business days for tracking updates to appear. Use the tracking link in your email to check your package’s progress.
If you have not received your tracking information or need help with an update, contact brushbuddysupport@gmail.com.
Shipping Destinations
We offer free standard shipping to the United States and Canada. Shipping to other destinations is subject to availability at checkout.
If your address is not accepted at checkout, contact us before placing an order so we can confirm whether delivery is available.
Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, or carrier clearance fees.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or free shipping offer and are the customer’s responsibility.
Customs processing may also affect delivery times.
Shipping Addresses & Order Changes
Please check your shipping address carefully before completing your order.
If you notice an address error, email brushbuddysupport@gmail.com immediately with your order number and the correct address.
We will try to accommodate changes before fulfillment begins, but changes may not be possible once your order has been processed or shipped. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address you provided.
Damaged, Incorrect, Lost, or Delayed Shipments
If your order arrives damaged or incorrect, contact brushbuddysupport@gmail.com within 3 days of delivery. Include your order number, a description of the issue, and, where possible, photos of the item and packaging. Keep the packaging while we review the issue.
If your package appears lost, tracking has stopped updating, or delivery is taking longer than expected, email us so we can investigate with the supplier or carrier and help arrange an appropriate resolution.
If tracking shows your package as delivered but you cannot locate it, check around your delivery address and with household members or building staff, then contact us promptly.
Nothing in this policy limits your rights or remedies under applicable consumer protection law. The 3-day reporting period does not remove those rights.
Contact Us
For questions about shipping or help with your order, contact:
Brush Buddy
Email: brushbuddysupport@gmail.com