Terms and Conditions
Terms & Conditions
Last updated: October 21, 2026
Welcome to Brush Buddy. By using our website or placing an order, you agree to these Terms & Conditions.
1. About Us
This website is operated by Brush Buddy. Throughout these terms, “we,” “us,” and “our” refer to Brush Buddy. We work with third-party suppliers who fulfil and ship orders directly to customers.
You must be of legal age in your jurisdiction or have permission from a parent or legal guardian to make a purchase.
2. Products & Availability
Products are subject to availability. We may limit quantities or discontinue products at any time.
We aim to display accurate product descriptions and images. Colours, packaging, and minor details may vary without affecting the product’s described features or functionality.
3. Pricing & Payments
Prices are displayed in the currency indicated on our website. Applicable shipping charges and taxes are shown at checkout.
Prices may change before you place an order. Payment is required before processing. If a pricing error or availability issue affects your order, we will contact you. If we cancel your order, we will refund any payment collected.
4. Shipping & Delivery
Orders are shipped through our supplier partners. Delivery estimates are provided in our Shipping Policy and are not guaranteed. Customs processing, carrier disruptions, or high demand may cause delays.
Please provide a complete and accurate shipping address. If you notice an error or experience a delivery problem, contact us promptly so we can help.
5. Customs, Duties & Taxes
International orders may incur customs duties, import taxes, or other destination charges. Unless stated as included at checkout, these charges are the customer’s responsibility.
6. Returns & Refunds
Unless required by applicable law, we do not accept change-of-mind returns or exchanges.
If your item arrives damaged, defective, or incorrect, contact us at brushbuddysupport@gmail.com within 24 hours of delivery. Include your order number and clear photos of the issue so we can assess your request.
Approved refunds will be issued to the original payment method. These terms do not limit any return, refund, or warranty rights provided by applicable law.
7. Order Cancellations
To request a cancellation, contact us within 24 hours of placing your order. We cannot guarantee cancellation once processing or shipping has begun, except where required by law.
If your cancellation is confirmed, we will refund the payment to your original payment method.
8. Intellectual Property
Website content, including our branding, text, images, and graphics, belongs to Brush Buddy or its respective owners and licensors. You may not reproduce or use this content without the appropriate permission.
9. Liability
To the extent permitted by law, Brush Buddy is not responsible for indirect or consequential losses arising from use of our website or products. Where legally permitted, our liability for a product claim is limited to the amount paid for that product.
Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
10. Website Use
You agree not to use our website for unlawful activities, provide false information, or interfere with its security or operation. We may restrict access where these terms are violated.
11. Changes to These Terms
We may update these terms by posting a revised version on this page. The updated date will appear above. Changes apply to future use and purchases and do not alter the terms of orders already placed.
12. Governing Law
These terms are governed by the laws of Canada, ON, subject to any mandatory consumer protections that apply in your location.
13. Contact Us
For questions about these terms or help with an order, please contact us.
Business name: Brush Buddy
Email: brushbuddysupport@gmail.com